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Training & Protocol
With a comprehensive and consistent training and retraining platform, we ensure that our agents are highly skilled when it comes to generating lead, acquisitions or winning back the patronage of your past customers. This not only distinguishes us from our competitors, but insures a good return on your investment. Upon hire, all of our agents are required to pass a comprehensive training program; but it doesn't stop there.
Our training curriculum continues with your account manager and a supervising trainer who imparts product knowledge and your campaign's specific parameters. Depending on the actual size of the call file or the call hours established for your particular campaign, you can rest assured that we will dedicate the necessary resources (Call Hours) in an effort to not only reach but exceed your goals.
All sales are dispositioned and if preferred, can be transferred to a verifier to confirm the prospect's address and other pertinent information before it is formally logged into the system.
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