Onshore Marketing Solutions beginnings are rooted firmly in retention and win-back projects. The fact is, most companies lose 15 - 20% of their customer base a year. Regardless of your industry, Onshore Marketing Solutions retention services should be incorporated into your business plan for the following reasons:
Agent Competency:
Our agents are well versed in communicating with your customers in a clear spoken and friendly manner that leaves a positive impression on your company's behalf.
Retention (In-Grace) Campaigns:
Why lose customers and increase your attrition rate when our agents can contact them at the tail end of their grace period and retain their patronage. Unlike any other form of media, telemarketing is still the most efficient way to retain your customers. Our agents will bring them current on their past due amount and with the right incentive, convert them to a pre-paid offer going forward.
Win-Backs:
When your customers do stop subscribing to your product or services, our team of qualified veteran agents will clearly communicate your unique value proposition and provide solutions for your past subscribers that transforms names off of a formers list into paid customers.
What we guarantee:
- Agents who have been trained under the strictest standards to represent your product.
- Call centers equipped with the most advanced and up-to-date technology.
- Free Setup.
- Free and unlimited reporting.
- Market exclusivity.